Politique de remboursement

Thank you for trusting us and purchasing from our store.

Items purchases can be exchanged with other items if expectations were not met. 

We have a 5-day exchange policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at movesmart@gmail.com, or DM us on Instagram.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The Item should be declared damage within 3 hours after receiving a notification that it was delivered.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
Unfortunately, we do not accept refunds at the moment.